cv994 Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between users ("you" or "user") of the cv994 platform and all its related services, and cv994 ("we", "our", "Platform"). By accessing or using the cv994 platform, you acknowledge that you have read, understood and agreed to comply with these Terms in full.

The following terms used in these Terms and Conditions are defined as follows:

• "Platform" — The cv994 website, mobile site and all associated digital services.
• "User" — Any person who has registered on or is using the cv994 platform.
• "Account" — A user's personal account registered on the Platform.
• "Balance" — The funds currently held in a user's account.
• "Bonus" — A promotional benefit provided by cv994, subject to specific conditions.
• "Bet" — A wager of funds placed on any game or event on the Platform.

2. Account Registration and Eligibility

To register on the cv994 platform and use its services, you must meet the following eligibility criteria:

2.1 Age Requirement

You must be 21 years of age or older to use the cv994 platform. For users aged 21 and above only. We reserve the right to verify age at any time. Registration by minors is strictly prohibited and any such account will be closed immediately.

2.2 One Account Policy

Each person may create only one account. Creating multiple accounts from the same person, the same device, the same IP address or the same household is prohibited. If multiple accounts are detected, all related accounts will be closed and balances may be forfeited.

2.3 Accurate Information

You must provide true, complete and up-to-date information at the time of registration. Accounts created with false or inaccurate information will be cancelled.

2.4 KYC Verification

For the purposes of account verification and security, cv994 may request identity documents at any time — such as a national ID card, passport or driving licence. Completing this verification may be required before withdrawals can be processed.

3. Account Security and Responsibility

It is your responsibility to keep your account password and login details confidential. Allowing anyone else to use your account is prohibited.

• You are fully responsible for all activity carried out from your account.
• If you suspect unauthorised use of your account, notify our support team immediately.
• cv994 will not be held responsible for any losses resulting from the use of a weak password or from sharing your password with others.
• Transferring, selling or renting an account to a third party is strictly prohibited.

4. Deposit and Withdrawal Policy

cv994 supports the most popular payment methods in Bangladesh and strives to ensure fast transactions.

4.1 Payment Methods and Limits

4.2 Deposit Rules

• Deposits must be made only from a payment method registered in your own name.
• Making deposits using a third party's account or card is prohibited.
• Your balance will be credited only after the deposit has been successfully verified.
• If a transaction fails, the funds will be automatically returned to your payment method.

4.3 Withdrawal Rules

• Account verification (KYC) must be completed before submitting a withdrawal request.
• Withdrawals are generally processed within 5-30 minutes.
• Withdrawals will be returned to the same payment method used for the deposit.
• Withdrawals may be delayed if bonus wagering requirements have not been met.
• We reserve the right to suspend a withdrawal if fraud is suspected.

5. Bonuses and Promotional Offers

cv994 offers various bonuses and promotional offers. Specific conditions apply to each bonus.

5.1 Welcome Bonus

New members are eligible to receive a 200% bonus of up to ৳10,000 on their first deposit. The wagering requirement for this bonus is 15 times (15x) — meaning withdrawal is only possible after wagering 15 times the bonus amount.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period. Expired bonuses are cancelled.
• Bonuses will only count towards wagering requirements when used on eligible games.
• It is not possible to transfer funds directly from a bonus account to a real money account.
• Multiple bonuses cannot be active at the same time unless specifically stated otherwise.
• In the event of a breach of bonus terms, we reserve the right to cancel the bonus and forfeit any associated winnings.

5.3 Promotional Offers

Special promotional offers, tournaments and reload bonuses will be available from time to time. The detailed terms of each offer will be published separately and must be read alongside these general bonus rules.

6. Betting Rules

The following rules apply at all times when placing bets on cv994:

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be cancelled.
• Bet outcomes are determined by the game software's random number generator (RNG).
• If a game is incomplete due to a technical issue, the bet will be cancelled and the balance refunded.
• Any bet placed while a game has an error or bug will be considered void.

6.2 Sports Betting

When betting on cricket, football and other sports events:

• Bets will be settled based on official match results.
• If a match is abandoned or suspended indefinitely, bets will be refunded.
• Odds changing during live betting is normal — the odds at the time the bet is confirmed will apply.

7. Prohibited Activities

Any of the activities listed below are strictly prohibited and may result in account closure and balance forfeiture:

• Placing bets using bots, automated software or artificial intelligence.
• Coordinated bonus abuse within the same household or group.
• Using the platform for money laundering or illegal financial activities.
• Attempting unauthorised access to the platform's software, servers or network.
• Attempting to steal or hack another user's account credentials.
• Creating or verifying an account using a false identity or forged documents.
• Deliberately exploiting game errors or bugs to gain an unfair advantage.

8. Account Closure and Suspension

8.1 Closure by cv994

cv994 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Evidence of fraud, bonus abuse or prohibited activity.
• Providing false information or failing to complete identity verification.
• Violation of fair play policies.

8.2 Closure by the User

You may request to close your account at any time through the support team. All active bonuses will be cancelled before the account is closed. Verified balances will remain withdrawable.

8.3 Self-Exclusion

As part of responsible gaming, you may request to activate a self-exclusion for a specified period. During this period, logging in to your account or placing bets will not be possible.

9. Privacy and Data Protection

cv994 gives the highest priority to protecting your personal information. We keep all data secure using SSL encryption technology.

• Your personal information will be used only for service delivery, account verification and legal requirements.
• Your personal information will not be sold to third parties without your consent.
• Information may be shared with regulatory authorities where required by legal obligation or for audit purposes.

Read our Privacy Policy for detailed information.

10. Limitation of Liability

cv994 bears no liability in the following situations:

• Missed games or losses due to internet disconnection or technical issues.
• Login credentials being leaked or account being hacked due to the user's own negligence.
• Failure of third-party software or services outside the platform.
• Service disruptions caused by natural disasters, war, or other unavoidable circumstances.

cv994 is committed to always providing a safe and reliable platform and strives to resolve any technical issues promptly.

11. Responsible Gaming

cv994 believes that gaming should be enjoyable — it is never a solution to financial problems. We place the highest importance on responsible gaming.

• Our platform offers the ability to set deposit limits, betting limits, and session time limits.
• If you have difficulty controlling your gaming habits, use the self-exclusion feature.
• Contact our support team for professional assistance in dealing with problem gambling.

Read our Responsible Gaming page for detailed guidelines.

Please note: This platform is for users aged 21 and above only.

12. Changes to Terms

cv994 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the platform.

• For significant changes, we will notify users via email or through platform notifications.
• Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions.
• If the revised terms and conditions are not acceptable to you, you may request to close your account.

The "Last Updated" date at the top of this page indicates when the most recent changes were made. It is recommended to check this page regularly.

13. Contact

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• Live Chat: Instant support in Bengali is available 24/7.
• Email: [email protected]
• Support Hours: Around the clock (BST, UTC+6)

Our support team is always ready to answer any of your questions.