cv994's Privacy Policy

cv994 ("we", "our", "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and where necessary share your personal information with third parties.

By using the cv994 website or creating an account, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services and contact our support team.

This Policy operates alongside the Terms and Conditions and Responsible Gaming policy.

1 Information We Collect

We may collect two types of information from you — information you provide directly, and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address
• Mobile number (for verification)
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers and bank account information
• Any information provided when contacting our support team

1.2 Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Date, time, and page navigation patterns when accessing the website
• Session data and cookie information
• Gaming history and betting activity logs
• Transaction records — deposits, withdrawals, and bonus usage

2 Purpose of Data Collection

cv994 uses your personal information for the following purposes:

2.1 Account Management and Identity Verification

When a new account is created, we collect the necessary information to verify your identity. This is essential for preventing fraud, blocking access by minors, and enforcing our one-account-per-person policy. Only those aged 21 or above may hold an account on cv994.

2.2 Processing Financial Transactions

We need your payment information to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is essential to maintaining the minimum deposit limit of ৳200 and the minimum withdrawal limit of ৳1,000.

2.3 Providing Customer Support

Our 24/7 Bengali live chat support team verifies your account information to resolve any issues quickly. This is necessary to deliver accurate and uninterrupted assistance.

2.4 Security and Fraud Prevention

We analyse session and transaction data to ensure the security of the cv994 platform and to detect unusual activity. Keeping your account protected through SSL encryption and advanced security measures is our priority.

2.5 Responsible Gaming Monitoring

By monitoring your gaming patterns, we identify potentially risky behaviour and, where necessary, recommend activating self-exclusion or limit-setting tools. Visit our Responsible Gaming page to learn more.

2.6 Service Improvement and Personalisation

Based on your preferences and gaming history, we can make your experience more relevant — such as recommending games or tailored promotional offers.

3 Data Storage and Security

3.1 Retention Period

We retain your personal information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet applicable legal obligations. Financial transaction records are generally retained on a long-term basis.

3.2 Technical Security Measures

cv994 uses the following technologies to keep your information secure:

• SSL (Secure Sockets Layer) encryption — active on all data transfers
• Firewalls and intrusion detection systems
• Secure and encrypted databases
• Two-Factor Authentication option
• Regular security audits and vulnerability testing

3.3 Access Controls

Only authorised personnel may access your personal information, and they are bound by strict confidentiality requirements. Access to data is controlled on a need-to-know basis.

4 Sharing Information with Third Parties

cv994 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary financial information is shared with the relevant payment gateway operators to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These parties are contractually bound to uphold our privacy standards.

4.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — may process certain session and gameplay data to keep game services running. These organisations follow international data protection standards.

4.3 Legal Obligations

We may be required to disclose information on the basis of applicable law, court orders, or legitimate requests from regulatory authorities. Such disclosures are always kept to the minimum necessary.

4.4 Fraud Prevention Agencies

In cases of serious fraud, limited information may be shared with industry-recognised fraud prevention networks that protect the broader online gaming industry.

5 Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files that your browser stores on your device. cv994 uses cookies to manage your session, remember your preferences, and improve platform performance.

5.2 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your language preferences and other settings.
• Analytical Cookies: Collect anonymous statistics to understand how the site is used.
• Performance Cookies: Used to identify page load times and technical issues.

5.3 Cookie Controls

You can disable non-essential cookies from your browser settings. However, please note that disabling certain cookies may cause some features of cv994 to stop working correctly.

6 Your Rights

As a cv994 user, you have the following rights:

6.1 Right to Access Your Information

You may request at any time to know what information we hold about you. After receiving your request, we will provide that information within a reasonable timeframe.

6.2 Right to Correct Your Information

If any of your personal information is inaccurate, you may request a correction. A verification process may be required to confirm your identity.

6.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, if some information must be retained due to legal obligations or pending disputes, complete deletion may not be possible.

6.4 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or messages at any time. This can be done through your account settings or via our support team.

6.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact our support team. We review every complaint with due care.

7 International Data Transfers

cv994's servers and some of our service providers may be located outside Bangladesh. Your information may be processed in various countries. In such cases we ensure that:

• Transfers are conducted in accordance with internationally recognised data protection standards.
• Third-party service providers are committed to protecting your information through appropriate agreements.
• Following the principle of data minimisation, only the information that is necessary is transferred.

8 Protection of Minors

cv994's services are intended solely for those aged 21 or above. We do not knowingly collect any information from minors.

An age verification process is followed at the time of account registration. If we learn that a person under the age of 21 has created an account, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child has created an account on cv994, please contact us immediately.

9 Changes to This Policy

cv994 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or via a notice on the platform.

Continuing to use the platform after changes have been made means you agree to the updated policy. We therefore recommend checking this page regularly. The "Last Updated" date at the top of the page always reflects the date of the most recent change.

10 Contact Us

For any questions, requests, or concerns about this Privacy Policy, please get in touch with us:

Your privacy matters to us. We handle every request with the utmost care and aim to provide a resolution as quickly as possible.